+39 055.4625052

Frequently Asked Question

Can I park my car near the Relais Stibbert?

There are many public car parks all around the Relais, at the cost of 1,00 €/h from 8 am till 8 pm.

What time is the check-in and check-out?

Check-in: from 2.00 PM up to 5.00 PM (in case of late arrival please call us to notify your check-in time and we will be waiting for you.) Keys can be collected from 10:00 onwards and you can leave your bags in the storage area until 14:00 when rooms are ready.
 
Please advise in advance if you planning on arriving later than 16:00 or the booking will be considered a no-show, charging the  total amount and the room will become available again for other guests.
 
Check-out: from08:30 - 10:30 hours
Late check-out is possible on request with extra supplement.

Can I check-in after 5.00 PM?

Please advise in advance if you planning on arriving later than 17:00 or the booking will be considered a no-show, charging the  total amount and the room will become available again for other guests.

Can I pay using my credit card?

Yes, we accept Visa, Euro/Mastercard, Carta Bleue, JCB, Maestro, CartaSi.

Booking Conditions

For group reservations the terms have to be fixed with the Management. )
PLEASE NOTE: The direction will check the credit card used for the booking as guarantee measure and could charge upon reservation the first night stay or also the total amount. Should the transaction fail the booking will be considered automatically cancelled.
All the "special offers" as long stay, early booking, midweek deals, lastminute and so on are considered as non refundable.

Cancellation Policy:

For cancellations done after 15 days prior to arrival, the reservations are subject to the charge of the fist night.
From 7 to 3 days upon arrival, a 50% of the total amount will be charged as penalty in case of cancellation.
48 hours before arrival or in case of no show, the total amount of the reservation will be charged.
No shows as well as the charge of the total amount of the reservation the hotel will not guarantee the booking for the remaining nights.
Beforehand departures the management will reserve the right to charge at least 50% of stay or even the total amount in case of long stay bookings or special offers and events
 

Does the hotel offers an Internet point?

Guests can access to a free ADSL and Wi-Fi Internet connection both in their room and in the reading room.

Is it possible to rent a car?

Yes, the staff will be glad to help you choose the car that best suits your needs, contacting rental services.

Is it possible to reserve visits to Florence and surrounding areas?

Yes, our staff is at complete disposal to book tickets for the main museums and tour in Florence, as well as for personalized tours of Tuscany.

Are pets allowed in the hotel?

Yes, pets are allowed with the supplement of 25,00 euro per day.

Child Policy

Free! One child under 4 years stays free of charge when using existing bedding.
Free! One child under 2 years stays free of charge in a baby cot.
One older child or adult is charged EUR 30 per night and person in an extra bed.
Maximum capacity of extra beds/babycots in a room is 1

Guest Reviews